This policy explains how cancellation and refunds work for paid BenchOS subscriptions (the “Program plan”). It is part of our Terms of Service. The free plan has no charges, so nothing here applies to it. If anything is unclear, email support@benchos.coach and we'll sort it out.

1. Canceling Your Subscription

You can cancel your subscription at any time. Once self-serve billing is available, you can cancel from your program's billing settings; until then, email support@benchos.coach from the email address associated with your account and we will process the cancellation promptly.

When you cancel, your subscription stops renewing. You keep full access — including AI generation — through the end of the billing period you have already paid for, whether monthly or annual. After that, your program moves to the free plan. There are no cancellation fees.

2. Refunds

Subscription fees, monthly and annual, are non-refundable. Cancellation stops future charges rather than refunding past ones — you keep what you paid for through the end of the current billing period. We do not issue prorated refunds for the unused portion of a billing period.

Exceptions where we will always make it right:

Billing errors:duplicate charges, charges after a completed cancellation, or amounts that don't match the published pricing are refunded in full.
Where required by law: if the law of your jurisdiction requires a refund, we honor it.

Approved refunds go back to the original payment method, typically within 5–10 business days of approval, processed by our payment processor, Stripe.

3. What Happens to Your Work

Canceling or downgrading never deletes or locks your data. Every practice plan, game pre-brief, development plan, and report your staff generated stays readable, editable, and printable on the free plan. Your roster, playbook, schedule, and philosophy remain fully usable. Only new AI generation stops, and any unused free-plan credits your program had before subscribing are still there.

4. Seat Changes

The Program plan is billed as a base subscription plus per-seat charges for additional coach and player accounts. When you add or remove seats, your subscription price adjusts accordingly on the schedule presented at the time of the change.

5. Purchase Orders & Invoiced Programs

Schools and athletic departments that pay by purchase order or invoice are governed by the terms of that invoice or agreement where they differ from this policy. Contact support@benchos.coach with questions about an invoiced subscription.

6. How to Request a Refund

Email support@benchos.coach from the email address associated with your account, with your program name and the charge in question. We respond within 1–2 business days.

7. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify you (for example, by email or in-product notice) before the changes take effect. The “Last updated” date at the top reflects the most recent revision.

Refund & Cancellation Policy